Every job ticketed. Every tenancy tracked. Every invoice paid.
Moby runs the whole operation for property developers, estate agents, letting agents, and portfolio managers — work orders, maintenance memberships, lettings, rent, compliance, and contractor dispatch — in one system of record, with a branded portal for your office, your customers, your tenants, and your contractors.
Four steps, from request to paid invoice.
The same disciplined workflow whether it's a leaky faucet, a statutory gas inspection, or a full re-let.
Log the job
A customer or tenant reports the issue with photos through a guided flow — or an inspection finding, a preventive maintenance plan, or your staff raises it. Either way it lands as a ticket, not a text thread.
Dispatch your contractor
Your office assigns a vetted contractor from your own roster — or posts the job to your wider marketplace network. Big-ticket work gets surveyed and quoted first, with customer approval on record.
Track to done
The booked slot locks on the team calendar — no double-bookings, ever. The contractor works the job from their own portal: notes, photos, parts, time logged.
Invoice automatically
A completed work order becomes an invoice without re-keying a line item. Membership credits and included callouts apply themselves. Paid through your own Stripe account.
Everyone gets their own front door. Nobody sees more than they should.
Office, customer, tenant, and contractor each work in a portal built for them — every action landing on the same job, the same property, the same ledger.
Command of the whole book of work.
Dashboards, work queues, and a personalized "needs your attention" feed — stale requests, overdue inspections, pending approvals, unpaid invoices.
- Work queues driven by real state — no manual status babysitting
- Team calendar with a lane per person, capacity counted by who's actually free
- Departments & roles — staff see only the sections their department grants
- Full customer, property, and contractor CRM with audit trail
Report it, approve it, watch it get done.
Guided issue reporting with photos, live status on every request, quotes to approve, invoices to pay — and their membership benefits applied in plain sight.
- Membership plans with credits, included callouts, and annual inspections
- Home health report — every major asset scored and tracked per property
- Landlord dashboard: occupancy, rent roll, arrears, deposits, statements
- Referral codes that earn credit as a percentage of real invoices
Tenants report, sign, and pay — without calling your office.
Their own login, scoped to their tenancy: issues, appointments, documents, and rent.
- Report issues with photos; rate the work when it's done
- Sign tenancy agreements electronically, with full audit evidence
- Pay rent by card — payments post to the ledgers automatically
- Chat with your staff, scoped to the property or the request
Jobs in, evidence back, payout recorded.
Contractors get their own login — never a seat in your office system — with everything they need to work the job on site.
- Assigned jobs, schedules, and time off in one place
- QR-code job tracking, work logs, photos, and parts from the field
- Vetting pack on file: trades, insurance, licences — expiry auto-flags re-review
- Contractor invoices with payouts by Stripe transfer, internal, or manual
Installable on every phone, under your brand. The customer, tenant, and contractor portals install as apps — your logo as the icon, your colours, your domain — straight from the browser. No app store, no release cycle.
PWA · iOS & AndroidEverything on the truck. Nothing bolted on later.
Seven systems, one database. Every capability below ships in the platform today — no third-party patchwork, no "integration coming soon."
- Service requests — guided category and issue flows with photos; emergency-flagged issues surface your emergency line immediately.
- Job pipeline — request → quote → customer approval → work order → invoice, with QR-code job tracking on site.
- Quote-required jobs — big-ticket work (roofs, driveways, patios) is surveyed first, quoted, confirmed, and billed at exactly the quoted amount.
- Inspections — scheduled and run per property; findings feed straight into the same pipeline as reported issues.
- Home health scores — every major asset (roof, HVAC, plumbing) scored per property, from inspections and self-reports.
- Preventive maintenance — recurring plans (annual boiler service, quarterly gutter clear) raise their own service requests when due.
- Service ratings — customers and tenants rate completed work; ratings land on the request for your staff.
- Dashboard reminders — a per-staff-member attention queue: stale requests, overdue inspections, pending approvals, unpaid invoices.
- Customer self-serve booking — appointments booked against your real availability, with confirmations and reminders sent automatically.
- Team calendar — a lane per contractor and staff member: standard hours, minus time off, minus booked jobs.
- True capacity — availability counts free people, not one-job-at-a-time org-wide.
- No double-booking — the moment a slot is taken, it's locked for that person, everywhere.
- Shared-contractor sync — a contractor booked by another organisation shows as busy automatically; others only ever see an opaque "Unavailable."
- Office-controlled dispatch — your team decides who does the work; customers book the time, never the person.
- Contractor vetting — trades declared once, insurance, licences, and certifications uploaded once; you approve or reject the pack.
- Expiry enforcement — a lapsed document automatically flags the contractor for re-review; unvetted contractors can't claim your postings.
- Contractor marketplace — post jobs openly, invite independent contractors or other organisations' trades, and set standing rate agreements.
- Contractor invoicing & payouts — every job produces a contractor invoice; pay out by Stripe transfer, internally, or record a manual payment.
- Field-first portal — work logs, photos, and parts captured on site, tied to the job record forever.
- Lease & tenancy management — the lease record, occupants, rent schedule, deposit, and lifecycle from draft through periodic to ended. UK Renters' Rights Act 2025 ready.
- E-signature — tenants click-to-sign in their portal; every signature recorded with signer, timestamp, and audit evidence.
- Rent engine — charges generated from each tenancy's schedule, payments and adjustments recorded, running balances, and an arrears queue with aging.
- Tenant online payments — rent paid by card posts to the rent and client-money ledgers automatically.
- Landlord remittances — collected rent remitted net of your management fee, computed from the client-money ledger, recorded with the payout reference.
- Landlord dashboard & statements — occupancy, rent roll, arrears, deposits held, and a downloadable statement of account.
- Compliance pack — gas safety, EICR, EPC, alarms, legionella tracked with expiry dates, renewal alerts, and rules that block a tenancy going live on a non-compliant property.
- Listings & syndication — advertise vacancies on your own domain, screen enquiries into draft tenancies, and feed Rightmove, Zoopla, and OnTheMarket from one source of truth.
- Membership plans — sell subscription maintenance plans to your customers through Stripe Checkout; payouts go directly to you.
- Real entitlements — monthly credit accrual on paid invoices, included callouts covering the first hour of labour, and annual inspections — applied to invoices automatically, itemised in plain sight.
- Portfolio plans — one subscription covering a customer's whole portfolio, billed per property.
- Rent-based pricing — charge a percentage of rent instead of a flat fee, set per client.
- Member rate sheet — publish your labour rates once; non-member pricing is computed from your markup, so it can never drift.
- Automatic invoicing — completed work orders become customer invoices with zero re-keying; credits and callouts deduct as visible line items.
- Referral programme — customers earn credit as a percentage of their referral's real invoices, vesting over time.
- Affiliate programme — approved affiliates with their own links, percentage commissions, and payout tracking.
- Five channels — every notification-worthy event lands in-app, and by email, browser/mobile push, SMS, and WhatsApp, per each person's preferences.
- Custom templates — rewrite the subject and body of your automated emails and texts; placeholders like the customer's name fill in automatically.
- Real-time chat — threads between customers, tenants, and staff, scoped to a property or a request, with photo and document attachments.
- Your own sending domain — automated email goes out from your address (no-reply@yourcompany.com), verified once from Settings.
- Your own SMS number — route texts through your existing business line if you have one, or use the platform-provisioned number.
- Document vault — a central library of policies, templates, certificates, and contracts with versioning and expiry dates.
- Audit trail — an admin-only, read-only log of who did what: actor, timestamp, before/after detail.
- Two-factor authentication — authenticator-app codes for staff logins, enforced from the moment a staff member enrols.
- Departments & roles — Builders, Customer Service, Directors, your call — with per-section access control.
- Your domain, your brand — every portal served on your own domain, in your logo and brand colour, installable as your app.
- Your money, direct — your own Stripe account handles every payment; we never touch your bank details or your customers' cards.
Built for property developers, estate agents, letting agents, and portfolio managers running more properties, more contractors, and more paperwork than a spreadsheet can survive.
Book a walkthroughPut your operation on the record.
Tell us a bit about your business and we'll walk you through the platform on your own properties — and set up your first ticket while we're at it. Or start a private demo of your own — just an email, yours for a few hours.
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